We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return the product for a refund within 15 days of the purchase date. To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
To initiate a return, please contact us at hello@UniqueWorld.co.com to receive a Return Merchandise Authorization (RMA) number. Please include the RMA number with the returned product. The shipping cost for returning the product will be at your own expense.
Once we receive the returned product and confirm that it is in unused and unopened condition, we will issue a refund to the original payment method used for the purchase. Please note that the refund may take several business days to process and may vary depending on the payment method used.
If the product arrives damaged or defective, please contact us immediately at hello@UniqueWorld.co.com to receive a replacement or a refund. We may require photographic evidence of the damaged or defective product.
This refund policy applies only to products purchased directly from us. If you purchased the product from a third-party retailer, please contact the retailer for their return and refund policy.
If you have any questions or concerns regarding our refund policy, please contact us at hello@UniqueWorld.co.com.
At Unique World Beauty Sdn Bhd, we are committed to ensuring that our customers receive their purchases in a timely and efficient manner. We offer shipping services to most countries around the world, and we work with reputable courier companies to ensure that your order is delivered securely and on time.
Shipping Rates and Times
The shipping rates and times for your order will depend on your location and the weight of the package. During checkout, you will be able to see the available shipping options and their associated costs, as well as estimated delivery times.
Orders are typically processed within 1-3 business days, and once your order has been shipped, you will receive a tracking number via email or SMS to monitor your shipment’s progress. We do our best to ensure that your package arrives on time, but please note that some factors, such as customs processing times, may affect delivery times.
International Shipping
We offer international shipping to most countries. Please note that customers are responsible for any customs duties, taxes, or fees that may be levied by their country’s government. Unique World Beauty Sdn Bhd is not responsible for any additional charges incurred as a result of international shipping.
Returns and Exchanges
If you receive a damaged or defective product, or if you receive the wrong item, please contact our customer support team within 7 days of receiving your order to arrange for a return or exchange. We do not accept returns or exchanges for items that have been opened, used, or are not in their original packaging.
Cancellation Policy
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we can cancel it and issue a full refund. However, if your order has already been shipped, we cannot cancel it, and you will need to follow our return policy.